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CUSTOMER SERVICE & THE HUMAN EXPERIENCE Rosanne DAusilio

CUSTOMER SERVICE & THE HUMAN EXPERIENCE

Rosanne DAusilio

Published October 28th 2005
ISBN : 9780977236008
Paperback
171 pages
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 About the Book 

This book is a must-read for anyone with responsibility for the customer service experience. This book is jam-packed with the latest statistics and trends in the industry while consistently bringing the human into the equation.